Shipping & Returns

Order Processing

In-stock orders are generally processed within 2–5 business days.

Embroidered, personalized, and made-to-order products may require 5–10 business days. Processing times may increase during product launches, holidays, sales, and periods of high order volume.

You will receive a shipping confirmation email when your order leaves our facility.

Shipping

Shipping charges and available delivery methods are displayed during checkout.

Delivery estimates begin after the order has been processed. Carrier delivery dates are estimates and are not guaranteed. Heritage Apparel is not responsible for delays caused by carriers, severe weather, incorrect addresses, customs processing, or other circumstances outside our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an error. We cannot guarantee address changes after an order has entered fulfillment.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Lost or Delayed Packages

Review the tracking information provided in your shipping confirmation before contacting us.

If tracking shows no movement for an extended period, contact us with your order number. We will help you contact the carrier, but carrier investigations and claim decisions remain subject to the carrier’s procedures.

Returns

Unworn, unused, and unwashed standard products may be returned within 30 days of delivery.

Returned merchandise must be in its original condition with its original packaging and tags. Products showing signs of wear, washing, odors, damage, alteration, or use may not be accepted.

Contact Heritage Apparel before returning an item. Unauthorized returns may be refused.

Customized and Embroidered Products

Personalized, custom-embroidered, and made-to-order products are final sale unless they arrive damaged, defective, or different from what was ordered.

Please verify all names, wording, colors, sizes, and design details before approving a customized order.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable. We recommend using a trackable shipping service because Heritage Apparel is not responsible for return packages lost in transit.

Refunds

Approved refunds are returned to the original payment method after the returned merchandise is received and inspected.

Financial institutions may require additional time to post a refund to your account.

Damaged or Incorrect Orders

Contact us within seven days of delivery and provide:

• Your name and order number

• A description of the issue

• Photographs of the product

• Photographs of the packaging and shipping label

Do not discard the product or packaging until we provide further instructions.