Frequently Asked Questions

What products does Heritage Apparel sell?

Heritage Apparel offers premium embroidered hats, T-shirts, hoodies, and accessories inspired by identity, culture, craftsmanship, and legacy.

Are your designs embroidered or printed?

Our signature hats feature premium embroidery. T-shirts, hoodies, and accessories may use embroidery, screen printing, or DTF printing depending on the design. The decoration method is listed on each product page.

How do I choose the correct size?

Review the sizing information provided on the product page before ordering. Adjustable hats are generally one size fits most. Apparel sizing may vary by garment style.

How long does order processing take?

In-stock products are generally prepared within 2–5 business days. Embroidered, customized, or made-to-order products may require 5–10 business days.

Processing time does not include shipping time.

Can I change or cancel my order?

Contact us as quickly as possible after placing your order. We cannot guarantee changes or cancellations after production or fulfillment has started.

Customized or embroidered orders cannot be changed after production begins.

Can customized products be returned?

Personalized, embroidered, and made-to-order products are final sale unless they arrive damaged, defective, or different from what was ordered.

What should I do if my order arrives damaged or incorrect?

Contact us within seven days of delivery. Include your order number, a description of the problem, and clear photographs of the product and packaging.

How can I track my order?

When your order ships, you will receive a shipping confirmation containing a tracking link. You can also sign in to your Shopify customer account or visit our Track Your Order page.

Do you accept bulk or custom orders?

Yes. Contact us with the product, quantity, colors, design requirements, and desired completion date. We will respond with availability, production time, and pricing.

How should I care for embroidered apparel?

Wash garments inside out using cold water and a gentle cycle. Avoid bleach and direct heat on embroidery. Air drying is recommended, but you may tumble dry on low when permitted by the garment’s care label.

How can I contact Heritage Apparel?

Use our Contact Us form for questions about products, sizing, orders, shipping, returns, or custom embroidery. Please allow 1–2 business days for a response.